WORLD ONE TASK CHAIR

7 Years (Parts and Components) 3 Years (Arm Pads and Textiles), Single-Shift Warranty Humanscale's Terms & Conditions EFFECTIVE MONDAY 4/20/2020, HUMANSCALE WILL NOT CHARGE RETURN FEES, CHANGE FEES, OR CANCELLATION FEES ON PRODUCTS PURCHASED DIRECTLY THROUGH WWW.HUMANSCALE.COM WITH THE EXCEPTION OF SEPARATION PANELS AS NOTED BELOW. THE FOLLOWING TERMS & CONDITIONS APPLY TO ALL HUMANSCALE PRODUCTS OTHER THAN HUMANSCALE HEALTHCARE PRODUCTS. THE TERMS & CONDITIONS FOR HUMANSCALE HEALTHCARE PRODUCTS ARE PROVIDED HERE. TERMS OF PAYMENT Upon approved credit, terms of payment are net 30 from date of shipment. Deposits may be required for large or custom orders. The processing of orders and/or shipment of orders placed may be delayed if the deposit is not received with the order or if customer’s account is in “Past Due” status. CREDIT POLICY All customers of Humanscale must complete a credit application, with current information, which must be signed by an owner or officer. A line of credit may be set by our Credit Department, however the basis for the line of credit may be changed or cancelled at our discretion and advance payment may be required. Any unpaid balance, upon which payments are not made according to the terms governing the sale, will be considered “Past Due” and will increase by a maximum of 2% per month, without forfeit of Humanscale’s right to payment. Any customer who has failed to pay for goods delivered or services rendered in a timely manner shall be liable for all fees, expenses, disbursements, and charges (including all legal costs) incurred by Humanscale in collecting monies owed, as well as interest (at 24% per annum). PURCHASE ORDERS Purchase orders must include the following: “Bill To” and “Ship To” information—Company Name (Ship To company may be end user or installation company), Address, Telephone, Fax, Contact Person; End User Company Name; Requested Ship Date; Purchase Order Number; Special Delivery, Shipping and Packing Instructions (if applicable); Proper Discount Off Current List Price, Product Quantities and Full Model Numbers; and Total (List/ Net). ORDER CHANGES AND CANCELLATIONS All changes to or cancellations of orders placed with Humanscale must be in writing and sent to Humanscale Customer Care. With the exception of Seating, changes to or cancellations of Quick Ship orders can be done up to one (1) business day prior to shipment without incurring a change or cancellation fee. Customer requests to change or cancel an item may be sent in writing or made verbally to the Customer Care team. Changes to or cancellations of Quick Ship orders with less than (1) business day prior to shipment will incur a minimum change/cancellation fee of 10% of the order line. All other orders may be changed or cancelled without penalty if Humanscale is notified at least three (3) weeks before the scheduled ship date. Order changes or cancellations made less than three (3) weeks before the scheduled ship date will incur a minimum change/cancellation fee of 10% of the order line. Irrespective of when notified, changes or cancellations are not binding upon Humanscale until Humanscale issues a written acknowledgment of the change or cancellation. Order changes are defined as the deletion of line items; changes in style, color, quantity or requested ship date; or requesting a later ship date. Order changes that result in a quantity reduction may be subject to an additional small order fee or adjustment in pricing. Under no circumstances will changes or cancellations be accepted on any custom fabric, special order or custom product orders. SEPARATION PANELS Changes and Cancellations All Separation panel cancellations & changes are subject to approval by Humanscale, and must be sent in writing or made verbally to the Customer Care team. Changes or cancellations to line items on orders can be made up to 5 weeks prior to shipment without incurring a change or cancellation fee. Changes requested within 5 weeks of shipment are not accepted. Cancellations made within 5 weeks of shipment will be billed at 100% of the total net line value. Returns Separation Panels are considered special order items and may not be returned. Setup Fee A fee of $400 applies to all orders containing Separation Panel items in which the net value of the Separation Panels in a Purchase Order is less than $2,000, regardless of the net value of other product lines in the Purchase Order. Deposits Humanscale requires a deposit on all non-prepaid Separation Panel orders with an Order Total exceeding $10,000. This deposit will be equal to 30% of the Order Value (including all products, fees, and taxes). eFLOAT TABLES The following applies specifically to eFloat Table order changes and cancellations: All eFloat Table cancellations are subject to approval by Humanscale. Customer requests to change or cancel an eFloat item may be sent in writing or made verbally to the Customer Care team. Fees may vary based on the timeframe between the PO date and time of change or cancellation request. See Fee Schedule below. The following Fee Schedule shall apply based on receipt of the customer’s request for cancellation: 1) Within twenty-four (24) hours of the date on the purchase order: no charge. 2) Within two (2) calendar days of the date on the purchase order: twenty-five percent (25%) of the order line. 3) Within seven (7) calendar days of the date on the purchase order: fifty percent (50%) of the order line. 4) Within ten (10) calendar days of the date on the purchase order: seventy five percent (75%) of the order line. 5) After twelve (12) calendar days of the date on the purchase order: one hundred percent (100%) of the order line; and 6) Notwithstanding the foregoing cancellation charges, any order cancelled three (3) calendar days or fewer prior to the promised date of shipment will be charged one hundred percent (100%) of the order line. TAXES Humanscale list prices do not include sales tax. Customer is responsible to remit all such tax. Humanscale requires a State Resale/Exemption Certification to be on file at its main office. Sales made without said Certificate will be charged the appropriate sales tax. PRICES All discounts and list prices are subject to change without notice. Prices are those in effect at the time of order entry. If the requested shipment date is more than 90 days after the order date, Humanscale reserves the right to price said order based on the published list price as of the shipment date. SMALL ORDER FEE A 3% small order fee applies to all invoiceable orders of $1,500 net or less, including billable replacement parts, regardless of product category. This small order fee does not apply to orders made through quickstand.humanscale.com or www.humanscale.com. SHIPPING AND DELIVERY All Humanscale orders are acknowledged with a promise date (scheduled ship date) based on the product with the longest lead time. Large orders may increase standard lead times. Standard shipping charges will be billed to customer. Custom platform orders require 4 to 6 weeks. Humanscale does not ship to the UPS Store, FedEx Office Ship Center, U.S. Post Office, P.O. boxes, or other mail and shipping facilities. All orders to such facilities will be automatically canceled. Quick Ship seating orders for up to 50 chairs will ship within 10 business days from the date of order entry as long as Quick Ship was specified on the order. Seating orders for up to 150 chairs will ship within four weeks from the date of order entry for chairs containing any combination of Wave, Vellum, Monofilament Stripe, Pinstripe and Dash fabrics. Seating orders for up to 100 chairs will ship within six weeks from the date of order entry for all other fabrics. Consult with your Humanscale representative for lead times on all other seating orders. Unless otherwise contractually specified, Diffrient World, Freedom and Liberty chairs will ship with the base and frame disassembled. Chairs can be easily assembled in seconds without use of tools. Blanketwrapped shipping is available for full truckloads of 200 or more Diffrient World, Freedom or Liberty Task and Conference chairs. Consult your Humanscale representative for blanket-wrapped shipping requirement for Cinto and the Liberty Side chair. Ship Sets: All products ordered on a single purchase order will be delivered together in a single ship set. To break a ship set, customers must indicate “Ship as Available” on the purchase order. Upon request, customer accounts may be defaulted to ship all orders on an as-available basis. Shipping Instructions: Humanscale will attempt to accommodate basic shipping instructions, such as “call ahead” or “deliver before 12:00 p.m.,” if clearly identified on the purchase order as “Shipping Instructions.” Packing Instructions: Humanscale will attempt to accommodate basic packing instructions for internal delivery of specific items on an order, such as “Deliver to Joe Smith” or “Deliver to cube #218,” if clearly identified on the purchase order as “Packing Instructions.” DELIVERY SHORTAGES Product shortages must be noted at the time of delivery and reported to the carrier for correction. Claims against Humanscale for shortages, errors, etc., must be made in writing and within three (3) days of the date of delivery or customer waives its right to make such a claim. FREIGHT CLAIMS Humanscale will file all F.O.B. destination claims. In order to receive credit, customer agrees to cooperate and assist in the procedures set out by the carrier and Humanscale. EXTERNAL DAMAGE If the shipping container shows any external damage, customer is instructed to refuse the product at time of delivery. If it is a multiple piece shipment, customer may refuse only the damaged items. Humanscale will not issue full credit for returned product unless customer takes the following action steps: 1. Note damage on the delivery receipt at time of delivery. 2. Refuse product at time of delivery. 3. Contact Humanscale Customer Care within 24 hours of the attempted delivery and advise them of the damage. 4. Enter a chargeable replacement order; credit will be issued after the disposition of damaged product is determined. CONCEALED DAMAGE/LOSS If customer determines that there is internal damage not visible at time of delivery, customer will retain all packaging materials and take the following action steps within fifteen (15) calendar days from the date of delivery. 1. Request inspection by calling local freight carrier to report damage. 2. Retain merchandise in the original box. 3. Call your Humanscale Customer Care agent to provide order and product information. 4. Get a copy of the inspection report from carrier. 5. Enter a chargeable replacement order; credit will be issued after the disposition of damaged product is determined. STORAGE If a customer is unable to accept a scheduled product delivery, Humanscale, if notified in writing after product assembly and prior to the scheduled ship date, will store the product at customer’s expense. Humanscale shall invoice customer for the product and monthly Storage Fees. Storage Fees will be 1% of the net order value per month or actual storage costs—whichever is greater. Storage Fees are calculated with a one-month minimum and will not be pro-rated. If customer is unable to accept a scheduled product upon delivery, customer shall be responsible for placing the product in storage and bears the risk of loss. However, payment of the balance due is per Humanscale‘s Terms of Payment. INSTALLATION FEES Billable installations are those not covered under the Humanscale warranty or for installation of sample product. Sales representatives may offer installation service to customers. The installation fee must be included on the sales quote. A Humanscale Order Number must be provided when requesting service, and the order must show a line for installation fees. All billable services provided by Humanscale technicians must be prepaid. Any billable requests that have not been prepaid will not be completed. RETURN AUTHORIZATIONS and REFUSALS Except for QuickStand Eco, all returned and non-damaged refused orders are subject to a fifteen percent (15%) restocking fee. Seating and special order returns will not be accepted. Customer must request a Return Authorization through the Humanscale Customer Care Department within 30 days of product receipt to return any product. If Humanscale agrees to restock the product, customer must return it freight prepaid to Humanscale, F.O.B., to the original shipping point or as otherwise instructed by Humanscale Customer Care. If product is returned without a Return Authorization, Humanscale will notify customer of the unauthorized return and customer must provide instructions for its disposition within one week thereafter. Failure of customer to respond within one week will result in Humanscale’s right to dispose of the product with no credit. Return Authorizations expire sixty (60) days after the date of issue. If the returned product is not in resalable condition, customer will not receive credit for the return. Customer must promptly provide a purchase order or other acceptance of fees/credit reduction as required. QUICKSTAND ECO RETURNS As part of the QuickStandEco 30-Day Satisfaction Guarantee, Humanscale will cover all return shipping or pick-up costs if the QuickStand Eco is returned within 30 days. For shipments, a pre-paid return label and return authorization document will be generated for you. To complete your return: - Ensure the item(s) which are being returned are packaged in the box so that the product is protected from damage. - Enclose a copy of the return authorization document inside the return package. - Remove or cover any existing labels on the package. Affix the return shipping labels to the box ensuring the barcode is visible. - Schedule a pick-up with FedEx or drop the package off at a FedEx location. LIMITED WARRANTY Humanscale offers the following warranties on its products, subject to any exclusions and limitations as set forth below: