TRU Office Solutions Warranty Information

TRU OFFICE SOLUTIONS (TOS) warrants that its products will be free from defects in material and workmanship when delivered to the customer. TOS will repair or replace, at its discretion, any defective product without charge (shipping charges excluded) for a period of 5 years on all Monitor Mounts, Workstations and Keyboard Trays & Mechanisms. (exceptions: 2 years on gas cylinders and 1 year for LED Light Bulbs) after the original date of purchase, unless the product damage resulted from customer abuse, misuse or negligence. TOS may require proof of purchase before performing any repairs or replacing any products during the warranty period. Except as specifically set forth above, TOS makes no warranties, express or implied and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Repair or replacement of the product ordered from TOS shall be the customer's exclusive remedy. The entire liability of TOS to the customer for any cause whatsoever, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the direct damages proven or an amount equal to the purchase price of the products, whichever is less. In no event shall TOS be liable for any indirect, special reliance, incidental or consequential damages (including lost profits or savings) sustained or incurred in connection with the product. This paragraph shall survive failure of any exclusive remedy.


The product warranty is applicable to the original owner only and is not transferrable. Products purchase from non-authorized dealers may not be warranted. Note, warranty does not include coverage for normal wear and tear, caused by accident, neglect or misuse. Damage due to improper installation is not covered. TOS is not responsible for any damage due to service, maintenance, modifications or tampering by anyone other than an authorized TOS representative. In the event a product is defective, TOS, at its option, will either repair or replace the defective product. Damage caused by a carrier or due to transport is not covered.