Neutral Posture, Inc. (NP) warrants all Neutral Posture® Seating and N·hancements® Accessories to be free from defects in workmanship and materials under normal use for the product’s lifetime. What is normal use? Normal use is defined as wear which occurs in an office environment during the course of a normal single-shift workday (8 hours per day/5 days per week). What isn't covered under the lifetime warranty? This lifetime warranty shall be for all lines and components except as noted: chair controls, arms and plastic components are warranted for ten (10) years. Fabric is warranted for three (3) years. The fabric warranty does not include leather, Ultra-leather™, NovaSuede®, UltraSuede®, Finesse® or COM and COL. The inflatable lumbar is covered for five (5) years. NP’s warranty obligation is limited to the replacement or repair, at NP’s option, of defective products which have been reported by the original purchaser to be defective in workmanship or material and which are found to be so by NP upon inspection. What if the product is defective? Defective products shall be returned at the discretion of the factory and all returns must be authorized in advance. NP will assume no responsibility for any labor charges unless agreed to in writing by NP’s Corporate Office. Freight for products and parts covered under warranty will be at NP’s expense for the forty-eight (48) contiguous states, with the method of shipping at Neutral Posture’s discretion. The user shall be responsible for all maintenance service, which includes: lubricating and cleaning of the product, assembly, adjustment and performing operation checks. NP will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the user fails to perform the maintenance service referred to above. The warranty printed above is the only warranty applicable to these products. All other warranties, expressed or limited, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. Continuous-Shift Operations The continuous-shift warranty covers all components of the chair for a period of five (5) years from the date of purchase except for upholstery and inflatable lumbar. Only upholstery with a double rub rating of over 1M is warranted for the complete 5-year period. Neutral Posture products not subject to the terms of our continuous-shift warranty, but used in such an environment (exceeding 8 hours per day/5 days per week), are to be free from defects in workmanship and materials for a period of two (2) years. Neutral Posture shall have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident. All other terms and conditions of our lifetime single-shift warranty apply

Free Shipping Program:

Most orders over $85 ship FREE within the continental United States. Shipments to Alaska, Hawaii, Canada, Mexico, U.S. territories, APO, and FPO addresses do not qualify for the free shipping program.  

General Shipping Information:

• Most items ship via UPS Ground service. Some smaller items may be shipped via USPS instead. Desks and larger shipments may ship via a freight carrier. 
• If your items ships via common carrier (freight), the freight carrier will call to schedule an appointment for delivery. Our standard/free shipping includes curbside delivery. There may be extra fees for liftgate (lowers the product to the ground), residential, or inside delivery. Call us for more information. Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.
• UPS and freight are not available to APO and FPO addresses. Call us if you have questions on shipping options to your location.
• UPS items do not usually require a signature for delivery but this is at the discretion of the driver. Signature may be required in high risk areas.
• We will email you an estimated ship date, and tracking information as soon as this is available.