Lifetime Limited Warranty Mediamounts, Ltd. warrants a limited lifetime warranty “lifetime meaning after the product is discontinued, Mediamounts, Ltd. will warranty the product for an additional five years”. Mediamounts, Ltd. warrants that its products will remain free from material defects and workmanship for the lifetime of the product. If a failure occurs in material or workmanship, original purchaser must make warranty claims in writing within thirty (30) days of the manifestation of a problem. Mediamounts, Ltd. will determine with the original purchaser if the product defect is covered by the issued warranty. Mediamounts, Ltd. sole obligation under the foregoing warranty is to repair, replace or correct any such defect that is present at time of delivery or term of the warranty. The “warranty period” begins on the date the product is delivered to the original purchaser. A Mediamounts, Ltd. representative or approved service representative must conduct any repairs under this warranty. Excluded from the warranty are problems due to accidents, misuse, misapplication, storage, damage, negligence or modification to the product or its components. Exclusions and limitations: Mediamounts, Ltd. disclaims liability for injuries or property damage associated with installation or use of its products in any manner other than conformance with installation manuals and specification documents. Original purchaser must obtain an RMA (return material authorization) from Mediamounts, Ltd. in advance of any warranty activity. (Note: all gas cylinders have a limited five (5) year warranty).

Free Shipping Program:

Most orders over $85 ship FREE within the continental United States. Shipments to Alaska, Hawaii, Canada, Mexico, U.S. territories, APO, and FPO addresses do not qualify for the free shipping program.  

General Shipping Information:

• Most items ship via UPS Ground service. Some smaller items may be shipped via USPS instead. Desks and larger shipments may ship via a freight carrier. 
• If your items ships via common carrier (freight), the freight carrier will call to schedule an appointment for delivery. Our standard/free shipping includes curbside delivery. There may be extra fees for liftgate (lowers the product to the ground), residential, or inside delivery. Call us for more information. Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.
• UPS and freight are not available to APO and FPO addresses. Call us if you have questions on shipping options to your location.
• UPS items do not usually require a signature for delivery but this is at the discretion of the driver. Signature may be required in high risk areas.
• We will email you an estimated ship date, and tracking information as soon as this is available.