Limited Lifetime Warranty
McKlein products are covered by a limited lifetime warranty, excluding the P Series, which is covered by a one year warranty. We will cover the damage to your product caused by a defect in the workmanship or quality of the materials. We hold the right to either repair or replace the product. The McKlein warranty does not cover damage resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is also not covered under this warranty. Moving parts such as wheels, handles and mechanical parts are covered under a one year warranty.
In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, we pledge to promptly repair the item at our expense (or replace it if it cannot be repaired). All we require is that you call us first and then send your bag to the repair location that we indicate. McKlein does not cover shipping and handling under warranty, only parts. The consumer will incur the cost of shipping to the McKlein facility.
The website (www.McKleinUSA.com) includes some helpful suggestions on how to properly care for and extend the life of your case.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.) You will find that we apply the same standard of excellence to our customer service as we do to our products.
Note: Damage caused by a common carrier is, by federal law, the carrier's responsibility and must be claimed with the carrier at the time it occurs.
In the event that your product should need repair work, please follow the instructions listed below.
Step 1: Download a SERVICE REQUEST form. Complete the form and send it to CUSTOMERSERVICE@MCKLEINUSA.COM Please be sure to include the proof of purchase, your name, address, and a brief description of the service issue. We will generate an RA service request number for you via e-mail within 24 hours once you submit the form.
Step 2: When you receive an RA service request number, package the item and write your RA number on the outside of the box.
Step 3: Send the item to McKlein Company, L.L.C. 5412A West Roosevelt Road Chicago, IL 60644. Please use an insured carrier either UPS or FedEx. Using a different than recommended insured carrier (not UPS or FedEx) can result in delays or alteration of policy. Service generally takes 2 to 7 business days from the date of receipt to complete depending on the complexity of the issue. In some instances the service may take longer, as we have to diagnose the problem and order parts. Please call in advance.
For questions regarding repairs, you may call us at Toll-Free 1.877.McKlein (625-5346)
E-mail customer service at: CUSTOMERSERVICE@MCKLEINUSA.COM