Humanscale Product Warranty Information

For warranty service, if you purchased your product from us and you received it within the past 30 days, please give us a call our email us with your issue. If you have owned your product longer than 30 days or purchased it from another dealer, please contact Humanscale directly at 800-400-0625. If you purchased your product used, the warranty is not transferable. Parts can be purchased directly from Humanscale at the above phone number.

Humanscale warrants their products as follows:

Product Warranty
All seating and other products except as listed below: 15 years, 24/7 warranty
M4, M7, and M8 monitor arms with gas cylinders 10 years, 24/7 warranty
Element Light including light source 10 years, 24/7 warranty
Fabrics and cushions 5 years, 40 hours per week
Diffrient Light 5 years, 24/7 warranty
Artemide Tolemeo Light 2 years, 24/7 warranty
Switch Mouse 1 year 24/7 warranty
CFL light bulbs 1 year 24/7 warranty
Customer's own materials (on chairs) No warranty on the fabric or cushions

The product warranty is applicable to the original owner only and is not transferrable. Products purchase from non-authorized dealers may not be warranted. Note, warranty does not include coverage for normal wear and tear, caused by accident, neglect or misuse. Damage due to improper installation is not covered. Humanscale is not responsible for any damage due to service, maintenance, modifications or tampering by anyone other than an authorized Humanscale representative. In the event a product is defective, Humanscale, at its option, will either repair or replace the defective product. Damage caused by a carrier or due to transport is not covered.


Return Policy:

Please contact Ergoprise within 14 days after receiving products for all returns. All returns are subject to a 20% restocking fee. Products that have been used will not be accepted. Customer will be responsible for shipping and handling. There will be a 5% fee if you cancel your order within 72 hours of the ship date.