Terms, Conditions & Policies PRICING AND FREIGHT TERMS ESI Ergonomic Solutions reserves the right to revise all prices and freight terms, at any time, without notice PAYMENT & CREDIT TERMS We accept corporate checks, Visa, MasterCard, and American Express. Terms are net 30 upon credit approval. Prior to account approval, payment must be made in full before the order will be shipped. In the event an account is past due, outstanding shipments may be withheld until the account returns to good standing. We reserve the right to cancel a customer’s account. Prepayment of 50% is required for orders over $10,000 net. Contact Customer Service for details. SHIPPING & DROP SHIPPING Most orders ship within 48 hours from receipt of Purchase Order. Packages should be inspected upon receipt and any shortages or damages must be conveyed within five (5) business days of delivery. We are not responsible for damages or shortages occurring after delivery. Additional shipping charges will apply for expedited shipping services and re-routed deliveries. Requests such as “call before delivery” may not be accommodated. We are happy to drop ship to any customer within the 48 contiguous United States at no additional charge. For orders totaling under $50 Net: a $14.99 flat rate shipping fee will be charged. DAMAGE/CLAIMS DAMAGE/CLAIMS ESI Ergonomic Solutions verifies order quantity and weight with our carrier before any shipments are sent. When receiving an order, first confirm quantity of boxes delivered with carrier quantity and inspect boxes for signs of damage. Do not sign for the shipment until it is verified. In the event product damage or shortage is present, a description must be recorded on the freight bill. Do not sign the freight bill if shipment quantity differs, and note discrepancies. Signing a freight bill without any notation relieves the carrier of any responsibility and serves as your acknowledgment to ESI that shipment was received in full. Should a damaged product be found upon opening the shipment, notify ESI immediately and retain all original products and packaging. ESI reserves the right to request return of damaged or defective products. Damage claims will not be accepted if received after five (5) days from date of delivery. RETURNS Qualifying merchandise may be returned to ESI for credit or replacement. Please call Customer Service at 800.833.3746 to obtain approval and a Return Authorization (RA) Number. The assigned RA number and RA documetnation must appear on all returned packages. A restocking fee of 25% (subject to change) will apply to all non-warranty returns. All items must be returned in undamaged, re-sellable condition and in original packaging and shipped at the customer’s expense to: ESI Ergonomic Solutions ATTN: RETURNS DEPARTMENT 4030 E. Quenton Drive, Suite 101 Mesa, AZ 85215 Products must be returned within 60 days of receipt. Custom products (non-cataloge and special order) are non-returnable. Costs associated with installation, etc. of defective parts will not be reimbursed. After packages have been inspected and approved, your account will be credited appropriately or a replacement will be sent if requested. No credit will be issued for damaged or unauthorized product returns. WARRANTY ESI Ergonomic Solutions provides a lifetime warranty on articulating arms and keyboard platforms and a two year warranty on palm rests. Warranty information on additional products is available upon request. Warranties are based on normal installation and use of products in a standard 8-hour shift. Warranties do not apply to damage in shipment caused by carriers and defects caused by improper installation, use, or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI Representative will not be covered under warranty. Costs (such as installation or labor fees) incurred due to replacement of products will not be covered under warranty. In our continued effort to provide complete ergonomic solutions to our customers, it is our commitment to stand behind any ESI Ergonomic Solutions product,

Free Shipping Program:

Most orders over $85 ship FREE within the continental United States. Shipments to Alaska, Hawaii, Canada, Mexico, U.S. territories, APO, and FPO addresses do not qualify for the free shipping program.  

General Shipping Information:

• Most items ship via UPS Ground service. Some smaller items may be shipped via USPS instead. Desks and larger shipments may ship via a freight carrier. 
• If your items ships via common carrier (freight), the freight carrier will call to schedule an appointment for delivery. Our standard/free shipping includes curbside delivery. There may be extra fees for liftgate (lowers the product to the ground), residential, or inside delivery. Call us for more information. Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.
• UPS and freight are not available to APO and FPO addresses. Call us if you have questions on shipping options to your location.
• UPS items do not usually require a signature for delivery but this is at the discretion of the driver. Signature may be required in high risk areas.
• We will email you an estimated ship date, and tracking information as soon as this is available.