- Chromcraft Warranty Information
Chromcraft Warranty Information
CHROMCRAFT LIFETIME WARRANTY 2010
Chromcraft Furniture warrants to the original end user that our products will be free from defects in its materials and workmanship as described below. Chromcraft will repair or replace, at its option, any Chromcraft product or component that is defective in workmanship or material as long as you, the original purchaser, owns the product. The stated warranty applies to products manufactured and shipped after March 1, 2010 from our Senatobia, MS facility. Prior warranty claims will be based on the manufacturers warranty in effect at the time of product purchase. The following warranties are your sole remedy for product defects and excludes defects due to or arising from, product abuse, misuse, user modification of/or attachments to the product, including application of upholstery materials and products or parts not used, maintained or installed in accordance to the company's installation, maintenance and/or guidelines. Your warranty shall be effective for the applicable time period beginning from your date of purchase as shown on your original receipt or proof of purchase. In the event of a product failure during normal use (standard 8 hour day, 5 days per week) within the applicable warranty period, please send a description of the product, part and nature of failure along with proof of purchase to the following address.
No. 1 Quality Lane
Senatobia, MS 38668
Toll free dealer service number 866-777-1951
The components and materials below are covered according to the following schedule from the purchase date.
Lifetime: All metal office seating, metal and wood combination seating, multiple seating, training tables; this warranty includes but is not limited to: Chromcraft’s Molded Ultrafoam®, control mechanisms, bases, casters, glides and pneumatic cylinders for products produced in our Senatobia, MS facility. This warranty is for standard commercial use, which is considered to be a standard eight hour work day, five days a week
Twelve Years: Wood office seating, conference tables and bases are warranted for a period of twelve years of normal use against defects in craftsmanship or structural failure.
Extended Work Hour Warranty: 24/7 warranty is ten years. This warranty is for 7 day, 24 hour multi-shift commercial use and airports.
Big and Tall Seating Warranty: Ten years.
Five Years: Q&A products are warranted for a period of five years of normal use (standard eight hour day, five days a week) against defects incraftsmanship or structural failure.
Fabric: Standard Chromcraft upholstery materials listed in this Price List as Available Fabrics/Price Grades and Grade-In patterns are guaranteedfor five years against unusual wear provided the material is not abused and has been cared for properly. This warranty is based on standard commercial use, which is considered to be a standard eight hour work day, five days a week. All vinyl will be covered for three years. Seating upholstered in fabric, vinyl or leather is sold subject to normal variations and/or irregularities in color, texture and grain. Chromcraft is not responsiblefor slight differences in fabric color due to supplier dye lot differences on large orders or on repeat orders placed at later dates from the original order. Customer’s Own Material (COM/COV/COL) is not covered by upholstery warranty.
Warranty Exclusions: Neither the above warranty nor any other warranties applies to the following:
• Normal wear and usage which are to be expected over the life of any product.
• Modifications or attachments to the product that are not approved by Chromcraft.
• Products that are not assembled, installed or maintained per Chromcraft product instructions and warnings.
• Damage caused by the carrier in transit, which are covered under separate terms. In the event of a product failure, the part(s) of the product that is defective will be replaced at no charge with freight prepaid to the dealer or end-user.
ANY OTHER RELATED EXPENSES INCLUDING LABOR FOR INSTALLATION OR ANY LOCAL TRANSPORTATION IS NOT INCLUDED OR COVERED BY THIS WARRANTY.
This warranty is based on a standard work week, single shift 8 hours per day, 5 days per week. For 24/7 applications your warranty is ten years and covers the same materials as our standard warranty. This warranty applies only to products sold within the United States of America after 03/01/2010.
ALL CLAIMS MUST HAVE A PRIOR INSPECTION AND FACTORY APPROVAL BEFORE ANY RETURN OR REPLACEMENT CAN BE MADE.
LIMITATIONS OF LIABILITY
Except as otherwise provided, Chromcraft makes no other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose. Under no circumstances, including but not limited to breach of contract, breach of warranty of negligence, shall Chromcraft be liable for loss of profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if Chromcraft had notice of these damages or they were foreseeable, Chromcraft shall not be responsible for verifying dealer’s or customer’s description of needs, data, or the fitness for a particular purpose of goods. Chromcraft liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negligence, accidents or lack of maintenance are not covered under this warranty.
All Chromcraft products meet or exceed ANSI/BIFMA standards as developed by the Business and Institutional Furniture Association of America.
THE WARRANTY ABOVE IS SUBJECT TO CHANGE AT CHROMCRAFT’S DISCRETION WITHOUT NOTICE.