Our Parts and Labor Warranty At Allseating, we pride ourselves on engineering products that stand up in today’s demanding work environments. So if you receive a product from us that doesn’t measure up to our quality standards, we promise to swiftly investigate and solve the problem. Seating and Work Tools Our warranty is simple. We cover all of our products and the components we use to make them – for 10 years. This includes pneumatic cylinders, foam, thermoplastics, urethanes, arm pads and mechanisms. And we pay for all preapproved labor costs. Applicable Provisions to All Products and Services Allseating products, including those designated for Multi-Shift, are warranted to be free from defects in materials and workmanship for a period of 10 years from original date of purchase. This warranty applies to all chair models and extends to original purchasers who acquire new product directly from Allseating or our authorized dealers. During the warranty period, Allseating, at its sole discretion, will repair or replace (at its option) any product, part or component covered by this warranty that fails under normal use due to defective materials or workmanship. Allseating will repair or replace the defective product, part or component with comparable product, part or component. To be eligible for this warranty coverage, all products, parts or components must be installed, used and maintained in accordance with Allseating’s published instructions and must not have been subject to misuse or abuse. Allseating does not warrant the following: normal wear and tear natural variations, scars, marks or wrinkles occurring in leather Colourfastness of textiles Colour matching of textiles exactly to samples or swatches or past purchases COM or COL fabrics Products exposed to extreme environmental conditions or improper storage conditions Chairs used by individuals who weigh in excess of 325lbs. Allseating’s products meet the requirements of national and specific local codes as stated in the price book and other written publications. Please visit the company’s website at allseating.com for further details regarding product specifications. This document inclusively describes Allseating’s warranty and remedies available with respect to the company’s products and services. Allseating disclaims any other warranty whether express or implied, statutory or otherwise, in relation to the company’s products and services. To the extent allowed by law, any implied warranties, including any warranty of merchantability or fitness for a particular purpose, are disclaimed and to the extent they are legally required, are limited in duration to the duration of this written warranty. Allseating shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.

Free Shipping Program:

Most orders over $85 ship FREE within the continental United States. Shipments to Alaska, Hawaii, Canada, Mexico, U.S. territories, APO, and FPO addresses do not qualify for the free shipping program.  

General Shipping Information:

• Most items ship via UPS Ground service. Some smaller items may be shipped via USPS instead. Desks and larger shipments may ship via a freight carrier. 
• If your items ships via common carrier (freight), the freight carrier will call to schedule an appointment for delivery. Our standard/free shipping includes curbside delivery. There may be extra fees for liftgate (lowers the product to the ground), residential, or inside delivery. Call us for more information. Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.
• UPS and freight are not available to APO and FPO addresses. Call us if you have questions on shipping options to your location.
• UPS items do not usually require a signature for delivery but this is at the discretion of the driver. Signature may be required in high risk areas.
• We will email you an estimated ship date, and tracking information as soon as this is available.