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Workrite Warranty Information

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Workrite Warranty Information

Warranties

Customer Support
ph: 800.959.9675, press "1"
fx: 800.930.8989
customerservice@workriteergo.com

Height Adjustable Workcenters

Workrite warrants to the original purchaser that the products it manufactures are free from defects in design, material and workmanship. With prompt written notice, Workrite will repair or replace, free of charge, any product, part or component which fails under normal use as a result of such defect.

The following exceptions to the limited lifetime warranty do apply:

  • Electric components and motors are limited to 5 years, under normal operational conditions, subject to the inspection and determination of the manufacturer.
  • Fabric is warranted for 1 year.

This warranty does not apply to:

  • Damage in shipment caused by a carrier
  • Defects caused by improper installation
  • COM or third party materials applied to the products
  • Customer modifications to the product
  • Products subject to improper use and conditions

Keyboard Platforms, Adjustable Arms, Accessories & All Other Products

Subject to the limitations below, Workrite warrants each product in this catalog to be free from material defects in materials and workmanship for the life of the product (except the following products; limited to a 5 year warranty from the date of purchase: Model 655 MonitorMover™ and Cresa™ Chair; limited to a 2 year warranty; Cresa™ gas cylinder).

Workrite's obligation under this warranty is limited to replacing or repairing any product or part that it determines to be defective after inspection by its authorized representative, following receipt of written notice of the defect from the purchaser within the warranty period. This warranty shall apply to the original purchaser only, is non-transferable, and is not applicate outside the United States, Canada, and Mexico.

This warranty is based on normal installation and use of the product in an 8-hour shift. This warranty does not apply to normal wear and tear and does not cover damage resulting from accident, abuse, improper installation, or use of the product for a purpose other than the purpose for which it was intended. This warranty will not apply to any product that has been modified, altered, tampered with or repaired by any person other than an authorized representative of Workrite. Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded.

The warranty set forth above is in lieu of any and all other warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for particular purpose. In no event shall Workrite be responsible for any indirect, incidental or consequential damages, however caused.

 

Return Policy:

A Return Authorization number must be issued by Ergoprise prior to returning any products. A 20% restocking fee will be assessed on all returns. Products must be in brand new, saleable condition, and never installed. All returns must be made within 30 days of receipt.

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