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Via Seating Warranty Information


Via Seating Warranty Information

VIA's Lifetime Warranty

This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original purchaser.

This warranty,  which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage (single shift: 5 days a week, 8 hours a day)  of the products during the warranty period. See “Applicable Warranty Periods” below.

Products covered by this warranty will be either repaired or replaced at VIA’s discretion. Product repair or replacement of any defective part is the customer’s exclusive remedy for any and all product defects. Labor is not included. VIA accepts no other responsibilities or liabilities.

Only those items free of misuse, abuse, accident, alteration, unauthorized repair, or damage by fire, flood, or other acts of God will be covered.

This warranty applies to all VIA products manufactured after June 1, 2001. 

Applicable Warranty Periods 

All foam cushions, structural components, and non-moving parts are warranted for life. 

Adjustable arms, pneumatic cylinders, and casters are warranted for ten (10) years. 

Mesh back fabric is warranted for 2 years.

Warranty Exceptions 

Normal wear, fading, and COM / COL are not covered  under this warranty.  VIA does not warrant the matching of colors, patterns, or dye lots, except to within commercially acceptable standards. 

Custom products have no warranty.

Warranties that will cover multiple shifts (for use that exceeds 8 hours per day) are available for all VIA products. Please contact the VIA Customer Service department for details on multiple shift warranties.