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FAQs

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FAQs

Frequently Asked Questions

Do you have a showroom where I can see an item?

Yes, we do. Our showroom is in Austin, Texas and we offer public hours as well as hours by appointment for corporate buyers. However, our experience has taught us that a five minute "test drive" of an item or a "touch test" does little to let someone know if a product is the right choice or not. Since the use of many ergonomic products involves a change in the way you work, there's often a short adjustment period. That's why we offer excellent, expert pre-sale advice. Our return rate among customers who spoke with one of our representatives is very low. But if something doesn't work for you, our generous return policy will let you send most items back. Corporate buyers may qualify for our demo program.

What are your hours of operation?

Our website is available 24 hours a day, all year long. Our phone lines are available from 9 am until 6 pm central time, Monday through Friday. See our Showroom page for walk-in hours.

Do you offer quantity discounts?

Yes we do. Call us for more information.

Can I get special pricing on different products for my coworkers and employees?

Yes, we can do this for you, as well as offer a proprietary catalog or web page with the products you've selected and special pricing. See our Corporate Programs page for more information.

Do you ship internationally?

Yes we do and we've partnered with BongoUS.com to offer superior service and lower shipping costs for you.

Do you sell used products?

Not on our website. We occasionally do offer open box, demo products via our clearance page, ebay or in our showroom.

Do you have a trade-in program?

Not at this time. We may at some point if we can partner with a charity to donate usable product to a worthy cause.

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